General Terms and Conditions of Use of the Marketplace for Sellers
Introduction
1.1. Casualoo is the trading name for [Group1.FashionHub] listed in Appendix1. Casualoo (“we” or “us”), operate an e-commerce platform consisting of a website and mobile application (“marketplace”) for the sale and purchase of consumer products and services (“products”) in its allocated territory/category as defined in Appendix 1 (“territory”).
1.2. These general terms and conditions apply to sellers on the marketplace and govern your use of the marketplace and related services.
1.3. By using our marketplace, you accept these general terms and conditions in full. If you disagree with any part of these terms and conditions, you must not use our marketplace.
Registration and Account
2.1. You may not register with our marketplace if you are under 18 years of age. By using our marketplace or agreeing to these terms and conditions, you warrant and represent that you are at least 18 years old.
2.2. When registering for an account, you agree to:
2.2.1. Provide accurate and truthful information.
2.2.2. Keep your password confidential and be responsible for all activities arising from its use.
2.3. Your account is non-transferable. Authorization of third-party account management is at your own risk.
2.4. We reserve the right to suspend, cancel, or edit your account details at our discretion. If canceled without your breach, refunds for unpaid products/services will be issued.
2.5. You may cancel your account by contacting our support team.
Terms and Conditions of Sale
3.1. Sellers acknowledge and agree that:
3.1.1. The marketplace is a platform for buyers and sellers to transact.
3.1.2. Fashion Hub accepts binding sales on behalf of sellers but is not a party to transactions between sellers and buyers.
3.1.3. A sales contract is formed between buyer and seller upon purchase confirmation via the marketplace.
3.2. The following provisions will govern the contract between buyer and seller:
3.2.1. Product prices must include all applicable taxes and comply with local laws.
3.2.2. Additional charges (e.g., shipping, handling, insurance) must be clearly stated in the product listing.
3.2.3. Products must meet the quality, safety, and description standards specified in the listing.
3.2.4. Sellers warrant ownership and right to sell the products listed.
Returns and Refunds
4.1. Returns and refunds will be managed in accordance with the policies outlined on our returns and refunds pages, subject to applicable laws.
4.2. Refunds may include product price, shipping fees, or other applicable charges and may be issued as store credits, vouchers, or other methods as determined.
4.3. Fashion Hub manages the acceptance of returns and issuance of refunds on behalf of sellers.
4.4. Policy updates are effective for purchases made after the publication date of changes.
Rules About Your Content
5.1. “Your content” refers to all materials (e.g., text, images, videos) you submit to the marketplace.
5.2. Your content must be accurate, appropriate, and lawful, adhering to standards of etiquette and avoiding illegal, offensive, or infringing material.
5.3. We reserve the right to edit, unpublish, or remove content that violates these rules.
Our Rights to Use Your Content
6.1. By submitting content, you grant us a worldwide, irrevocable, royalty-free license to use, reproduce, and distribute your content across our marketing channels.
6.2. We may remove content at our discretion if it breaches these terms.
Copyright and Trademarks
7.1. All intellectual property rights in the website and its content are owned or licensed by Fashion Hub.
7.2. Fashion Hub’s trademarks (including Casualoo) are protected and may not be used without permission.
7.3. Third-party trademarks remain the property of their respective owners.
Fashion Hub’s Role as a Marketplace
8.1. Fashion Hub facilitates transactions between buyers and sellers but is not directly liable for product issues.
8.2. Sellers must ensure product listings are accurate, complete, and up-to-date.
8.3. Disputes between buyers and sellers should follow the process outlined in Fashion Hub’s Dispute Resolution Policy.
Breaches of These General Terms and Conditions
9.1. If you breach these terms, we may suspend or terminate your account, restrict access, or take legal action.
9.2. Actions include temporary suspension, permanent prohibition, and deletion of your account.
Entire Agreement
10.1. These terms, along with applicable policies, constitute the entire agreement between you and Fashion Hub regarding marketplace use.
10.2. In case of conflicts, these terms prevail in the stated order.
Assignment
11.1. Fashion Hub may assign or transfer its rights and obligations under these terms without prior notice.
11.2. Sellers may not transfer their rights without written consent.
Third-Party Rights
12.1. These terms are for the benefit of Fashion Hub and sellers and are not enforceable by third parties.
12.2. Rights under these terms may be exercised without third-party consent.
Law and Jurisdiction
13.1. These terms are governed by the laws of the Arab Republic of Egypt.
13.2. Disputes shall be subject to the exclusive jurisdiction of Egyptian courts.
Company Details and Notices
14.1. Fashion Hub operates under [Group1.FashionHub] as detailed in Appendix 1. For inquiries, please contact our support team via the provided channels.
Appendix 1
Casualoo Website: group1.fashionhub
Casualoo Company Name: Fashion Hub
Casualoo Registered Address: AUC Avenue, P.O. Box 74 New Cairo 11835, Egypt
Territory (governing law and jurisdiction): Arab Republic of Egypt
Phone Number: +20 16723
Email Address For Legal Notices: [email protected]